Help Center

Introduction

Welcome to the Dressy Digitals Help Center! We are here to assist you with any questions or issues you may have. Below you will find information on various topics to help you navigate our services.

Getting Started

1. Creating an Account

To create an account, click on the "Login" button at the top right corner of the homepage. Fill in your details and follow the prompts to complete the registration process.

2. Placing an Order

Browse our catalog, select the items you wish to purchase, and add them to your cart. When you’re ready to checkout, click on the cart icon and follow the instructions to complete your purchase.

Shipping & Delivery

1. Shipping Options

We offer two shipping options to meet your needs:

- Standard Shipping (5-7 business days)

- Expedited Shipping (2-3 business days)

2. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information.

Returns & Exchanges

1. Return Policy

We accept returns within 30 days of the purchase date. Items must be unused and in their original packaging. To initiate a return, please contact our support team at support@dressydigitals.com. Please review our Return Policy in more depth at www.dressydigitals.com/return-policy

2. How to Return an Item

- Email us to request a return authorization.

- Pack the item securely in its original packaging.

- Ship the item back to us using the provided return address.

Payments & Billing

1. Payment Methods

We accept a variety of payment methods, including:

- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

- PayPal

- Klarna

2. Billing Issues

If you encounter any issues with billing, please contact our support team at support@dressydigitals.com.

Account Management

1. Updating Your Information

To update your personal information, log into your account and navigate to the "Account Settings" section. Here you can update your address, payment methods, and other personal details.

2. Resetting Your Password

If you have forgotten your password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password.

Product Information

1. Product Descriptions

Detailed descriptions of our products, including materials, dimensions, and care instructions, can be found on each product page.

2. Customer Reviews

Read reviews from other customers to learn more about our products. You can also leave your own review after making a purchase.

Technical Support

1. Website Issues

If you experience any issues with our website, please try the following troubleshooting steps:

- Clear your browser cache and cookies.

- Ensure your browser is up to date.

- Try accessing the site from a different browser or device.

If the issue persists, contact our technical support team at support@dressydigitals.com

Contact Us

1. Customer Support

For any inquiries or assistance, please contact our customer support team:

- Email: support@dressydigitals.com

- Phone: 801-899-9916

2. Business Hours

Our support team is available Monday to Friday, from 8 AM to 5 PM (Mountain Time).